Shipping Rates:

Standard shipping cost is charged at a flat rate of $10 Australia wide. 
*This is subject to change at any time without notice*

Shipment Processing Time and Delivery Estimates:

We aim to dispatch orders that are in stock within 3-5 business days of your order being placed. Once your parcel is dispatched your items usually arrive within 1 week depending on your location. Dispatch and delivery times are estimates only and are subject to postal delays and reasons out of our control. For enquiries about shipping, it is best to first check your tracking link provided in the shipping email then if need be you can then email us at backyardandbalcony@outlook.com.

Delivery Issues and Return to Sender:

In the event of delivery issues or items “Returned to Sender”, the following policies apply:

• Where the address was incorrectly provided, the customer will be offered a refund of the order value minus any “Return to Sender” and shipping fees. Where the “Return to Sender” was at the fault of Backyard and Balcony or Australia Post, a replacement will be sent at no cost to the customer.

• In the event that a parcel is awaiting collection at a post office or parcel collection point where proof of notification has occurred resulting in a “Return to Sender”, Backyard and Balcony reserves the right to refuse a refund or replacement as goods uncollected are the property of the buyer and will be considered a "change of mind".

• In the event that the parcel is deemed “lost”, a replacement will be sent as soon as possible, at no cost to the customer.

• We do not accept responsibility for parcels where the receiver has requested item/s to be left in a safe place, left unattended or stolen. Please refer to the courier company for these enquiries.

Returns:

We accept returns provided they are requested in writing within 3 days of orders being marked delivered. Please email backyardandbalcony@outlook.com to notify us of your intended return and reason for return. Pending approval of your return request, the item/s must be received by Backyard and Balcony within 7 days of acceptance. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs to return the items. Shipping costs are non-refundable. In the event you receive a damaged item, evidence of damage, as well as the order number and name, must be emailed to backyardandbalcony@outlook.com within 3 days of receipt of the item for an immediate replacement.

If the parcel is left uncollected at the post office resulting in a Return to Sender, Backyard and Balcony reserves the right to refuse a refund or replacement as goods uncollected are the property of the buyer and will be considered a "change of mind".

Order Cancellation:

Please be aware we do not accept order cancellations once orders have been placed.

This is in accordance with the ACCC in the 'repair, replace, refund, cancel'
section of the consumer guarantee.